FACTORY CUSTOMER SERVICE

Gowinda Fausel

Rossana Radomski-Andia

Hotline

+49 8374 585 100

Mo. - Tue. 7:30 am - 4:30 pm
Fr. 7:30 am -  2:30 pm

open a ticket:

An all-in-one solution.
MAHA Factory Customer Service.


We support our trading partners in all areas. Starting with the delivery of our products, through their installation, to their repair and maintenance. If required, our experienced employees can provide professional instruction too.

Our highly qualified service technicians arrive on-site quickly, which means that we guarantee the highest possible availability of our products on the market.

Our service bases are located across Germany in Kempten, Chemnitz and Witten. Short journey times allow us to serve our customers in the best possible way. Internationally, we are well positioned through our subsidiaries and our sales and service partners.

Our trade partners and the MAHA SERVICE CENTER ensure a comprehensive service network for customers.

Delivery

We delivery our products to customers and position floor units directly in their intended foundations using a crane or mobile forklift.

Installation

We install MAHA products in their intended foundations, connect floor assemblies with display units and put equipment into operation.

Instruction

We brief customers specifically on their chosen equipment.

© iStock-916868472_Morsa Images (Close-up of male engineer seen through car windshield. Confident male is repairing vintage vehicle in automobile industry. Technologist is smiling while working in showroom.)

Servicing

We maintain equipment according to the manufacturer specifications, and in doing so we reduce the need for repairs.

Repairs

We repair our equipment on-site at the customer premises. Thanks to the well-assorted stock of spare parts carried by our service vehicles, we can guarantee an efficient repair service.

Enquiry


For repair enquiries, please enter a short description of the defect in the corresponding ticket field, for maintenance enquiries, please enter the due date.

The specification of the serial number will speed up the handling process. The serial number can be taken from the identification plate or the invoice.

Enquiry